JoJo Maman Bébé Integration Guide - Kornit X Platform For Direct Dispatch

JoJo Maman Bébé Integration Guide - Kornit X Platform For Direct Dispatch

        

Direct Dispatch Suppliers 

Using The Kornit X Platform 

 

Prepared by Anna Britton (Professional Services Specialist)  

& Cobi Martin (Training and Documentation Coordinator) 




The following document has been written to aid JoJo Maman Bébé Direct Dispatch Fulfillers with how to use the V3 Kornit X Platform.  

Please note we are now known exclusively as Kornit X, a division of Kornit Digital – Custom Gateway was our name before our takeover. 

 

To access the platform please refer to the following link – CLICK HERE. A user will already have been created by the Kornit X team and these login details will be provided before accessing this document.   

 

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Introduction to the Kornit X Platform 

The Kornit X system has recently been updated with a new user interface which is better known as version 3 (V3). An example of our home dashboard can be found below.  



Product Management 

As a Direct Dispatch supplier there isn’t much product management that you need to do but we feel it beneficial to detail how to view your product and make changes if ever you need to amend things such as the Fulfiller SKUs. To access this simply head to the Catalog module option on the left of your screen and select “Product Manager” as shown below.  



When accessing Product Manager, you will be greeted by the following menu which will be by default a list view of items connected to you as the Personalised JoJo Maman Bébé supplier.  



Each row of your products will detail the following default information which is all you will need.  

  • ID: Unique Catalog Product Number which will be generated by the system.  

  • SKU: This will display the JoJo Maman Bébé retail SKU as well as your own fulfiller SKU which is taken from the JoJo Maman Bébé Pif sheet. 

  • Name: Name of the Product 

  • Product Type: System classification 

  • Functionality Type: References the configuration / functionality 

  • Fulfiller: Name of Fulfiller Company 

 

You can filter your view further by using the main filters shown below -  


As well as the filters you can search via the name, SKU or ID in the following search box. 

There are also imports that can be used to mass amend product data such as the E commerce import detailed here – Click here to see how to use this import.  


More information on using Product Manager can be found within inline help, to access simply press the following button on the page.  

Order Management 

Overview 

Here you can view your orders. To access this simply head to the Sales module option on the left of your screen and select “Order Manager” as shown below.   


 

When accessing Order Manager, you will be greeted by the following menu which will detail a default listed view of orders that have come in for you.  



Each row of your orders will detail the following default information.    

  • Quantity – The quantity level of the order will be displayed here with the relevant numerical value.  

  • SKU – The SKU of the product ordered will appear here, for orders you’ll be seeing these will use the fulfiller SKU. Please note for multi-line orders the main SKU will be taken from the first line item.  

  • Order Number – The system generated order ID numbers will be displayed here.  

  • Customer Name – The name of the customer which made the order.  

  • Sale Date – This will show the exact date and time that the order was made.  

  • Created Date – This will show the exact date and time that the order was created within the system.  

  • Order Status – The order status for each order can be found here. For any errors of which orders will be errored they will be highlighted in big red error boxes to make them obvious.  

 

Searching and Filtering 

You can filter your view further by using the primary filters shown below such as filtering by Sales Channel, Fulfillers and Status.  



As well as the filters you can search via the order number ID in the following search box.  
Searching and filtering of the data can be managed within order manager and this includes filtering by the order status as shown below. 

On top of this there is an advanced search which is found by clicking the “see more” button and there will be more advanced options to search such as method, customer name and carrier. A few examples of this can be seen below.  



Printing Dispatch Notes 

Regarding the printing of Dispatch Notes the best option is to select each order with the below buttons which can then be downloaded by clicking the “Download” button and choosing the “Dispatch Notes” option from the dropdown below.  



The above method works the same for downloading the “Shipping Labels” from the dropdown. This can also be managed on the order level by editing the order, heading to the shipping section and going into Shipments as shown below. If a label is there you can download them.  


Updating Order Status 

With V3 you can also bulk update all of the Order Statuses once the dispatch labels have all been printed. To get into the Bulk Edit screen simply click the 3 dots as shown below and the ability to change advanced settings including Bulk Edit as shown below.  



With the Bulk Edit open you will see the option to change the status. Once dispatch note has been printed the orders should be updated to the option of “In Production” and once the orders are ready for dispatch and bulk edit the option to be “Dispatched”. Once a status has been changed simply click the “Save Changes” button below.  

Once Dispatched, the orders should have their tracking information added and to do so go into each order line and head to the Edit > Shipping and scroll down to the “Tracking” field.  

Add Tracking information and save.  

Cancelling an Order 

Orders can be cancelled by selecting the relevant order(s) and selecting “Cancelled” from the Change Status dropdown menu. 


CSV Export/Import Features 

Order Management can be controlled by the order CSV. To download this simply head to Order Manager, filter by new orders and select the download CSV button highlighted below.  This will generate a report containing all order information, and will update the order status to ‘Received by supplier'. 



With the CSV downloaded, you can make bulk changes such as the following options detailed below. 

  • Auto update all orders to have the status of “Received by Supplier” 

  • Update the Order status 

  • Add the Tracking information to the orders.  

Status ‘8’ > Dispatched 

Status ‘128’ > Cancelled 

We have included an example CSV file which can be found here to see an example of how this will work for you.  

 

Once the file has been updated simply save the CSV using UTF-8 and quoting all text cells and the file can then be imported back into the system and the bulk changes will be made. 

 

 

More information on using Order Manager can be found within inline help, to access simply press the following button on the page.  


Stock Management 

Here you can manage your stock levels. To access this simply head to the Production module option on the left of your screen and select “Inventory” as shown below.   



When accessing Inventory, you will be greeted by the following menu which will detail all of your products as well as any stock levels associated to them. An Example Product has been left here to show how it will appear for each item. 


The data listed for stock items includes the following listed below. 

  • ID – The ID of the product within product manager.  

  • SKU – Both the fulfiller and retail SKU associated with the product, please note for clothing stock this will include a “-” and the associated size.  

  • Barcode – The Barcode connected to the products ecommerce data.  

  • Name – The name of the product. 

  • Fulfiller – This will list your fulfiller name.  

  • Quantity – This will list the level of stock quantity against the items.  

 

You can filter your view further by using the primary filters shown below such as filtering by Fulfillers and Product Categories.  



As well as the filters you can search via the Name, Barcode and SKU in the following search box.  

Options to manually update stock or use our csv import/export can be found in the below image.  
More information on using Inventory can be found within inline help, to access simply press the following button on the page.  


Reports 

Here you can generate reports to detail your sales. To access these areas simply head to “Reports > Reports” as shown below. 




When loaded into Reports you will see the selectable options. The main option available is Order Details which will include details of each order in Order Manager.  Information such as the internal and external order refs, the customers billing and shipping addresses, shipping methods and sale/creation/dispatch timestamps.  


Once the Type has been selected you can specify the Time Period either by choosing from our pre-set times or creating a custom time period to pull data between. These options include the last rolling day, week or month. 

With a Type and Time Period now set you can then set options if needed and finally choosing from your Sale Channel company which can then be exported into a report by clicking the “Generate Report” button highlighted below.
More information on using Reports can be found within inline help, to access simply press the following button on the page.  



Supply Chain Dashboard (SLA) 

Here the order status for orders outside of the agreed SLA can be viewed. To access this simply head to “Reports > Supply Chain Dashboard” as shown below.  

 

 

When loaded, you will see your supplier name as well as fields for “Problem orders”, “Not Sent”, “Not Acknowledged”, “Outside SLA” and “Stock Updated”. An example of how this can appear is seen here.  

 

 

A breakdown behind the meaning of these fields has been detailed. 

  • Problem Orders – This means an order has been on 'QC Query' for more than 24h 

  • Not Sent - The drop-ship must have a supplier integration set up and the order has not been sent after over after 2h 

  • Not Acknowledged - The drop-ship must have a supplier integration set up and the order status will be stick on stuck on 'Sent to Supplier' not 'Received by Supplier' 

  • Outside SLA - 24 hours past required dispatch date  

  • Stock Updated - Stock has been updated in the last 24h 

 

The platform is set to send breach emails to your default email address set on your company. The Platform checks for breaches every 3 hours, it will keep sending emails until the breaches are resolved however the same email won't be sent twice in the same 6-hour window. 

By default, the view will be set to the “Alpha” which will display companies in numerical orders. You can however filter this view by selecting one of the following from the dropdown - “Most Problem Orders Descending”, “Most Not Set Orders Descending”, “Most Not Acknowledged Descending”, “Most Outside SLA Descending” or “Problem Stock Feed At Top”. 


 

More information on using the Orders SLA can be found within inline help, to access simply press the following button on the page.  

 

 

Still Need Help? 

You can access raise a ticket with our technical support teams using the buttons below. 

Raise a support ticket 


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