JoJo Maman Bébé Integration Guide - Kornit X Platform For Personalised

JoJo Maman Bébé Integration Guide - Kornit X Platform For Personalised

        

Personalised Suppliers 

Using The Kornit X Platform 

 

Prepared by Anna Britton (Professional Services Specialist)  

& Cobi Martin (Training and Documentation Coordinator) 




The following document has been written to aid JoJo Maman Bébé Personalised Fulfillers with how to use the V3 Kornit X Platform.  

Please note we are now known exclusively as Kornit X, a division of Kornit Digital – Custom Gateway was our name before our takeover. 

 

To access the platform please refer to the following link – CLICK HERE. A user will already have been created by the Kornit X team and these login details will be provided before accessing this document.   

 


Introduction to the Kornit X Platform 

The Kornit X system has recently been updated with a new user interface which is better known as version 3 (V3). An example of our home dashboard can be found below.  



The following article contains an in-depth recording of all of the V3 benefits, please note a lot of the elements and features do not apply to JoJo Maman Bébé suppliers – Click Here 

​Product Management

Product Onboarding 


This section of the platform is for managing Product Creation via the dedicated Product Onboarding system, allowing users to better manage their creation.  
To access Onboarding simply select Product Onboarding from the Catalog dropdown shown below. 



When accessing the Product Onboarding menu, users will be greeted with the Dashboard which is an interactive dashboard of active fulfiller jobs in the system. 

 

 

Fulfillers will only see job statistics relevant to them. Each status metric is clickable and will take you to a Job List view where each job can be accessed individually. 

Within the Dashboard, there are multiple different job statuses broken down below. 

  1. Waiting to Start - New jobs have been added by JoJo Maman Bébé and are ready to be allocated to a User. 

  1. Allocated - The job has been allocated to a User and is ready for them to configure. 

  1. In Progress - The job is currently being configured by the Supplier. 

  1. Awaiting Supplier Approval - Supplier has submitted the job to Product Approvals ready for Kornit X to perform a technical review. 

  1. Awaiting Retailer Approval - Kornit X has approved the job, allowing for JoJo Maman Bébé to complete a final review. 

  1. Ready For Publishing - The job has been approved and can now be put Live on the JoJo Maman Bébé site. 

  1. Live - The product can be put live on the JoJo Maman Bébé website. 

 

Take the Dashboard as a quick view of all fulfiller products, the "Jobs" view is where most of the features of Product Onboarding can be set.  


 

The Job list view can be accessed by changing the default view from "Dashboard" over to "Jobs". The Job List view lists all fulfiller jobs by default. Each row will represent each individual job and its associated information. The Job List view also provides access to each individual Job Info Page via the clicking on each individual line. Within Jobs there are multiple ways for users to search and filter the default view. Search tools are available to filter or find specific jobs based on Job ID, External ID and SKUs. Jobs can also be filtered by setting the required Status, Created From, Created To, Creator User and Creator Company. These have been shown below.  


The Job Info page contains the specific job information, split out into the following menus to manage jobs as shown below. - Info, Assets, History and Attributes. There are also additional Contextual Action buttons for Fulfillers to use to progress the Job Status and submit lines for approval. 

The info view provides a summary of the job information as specified by the fulfiller. This includes listing the Target Date, Supplier SKU, Retailer SKU, Name, Supplier, Creator Data and tick box options for users to enable when setting up products such as ticking when certain elements of the products have been done. The Assets view will offer the option to manually upload assets against jobs for their own reference purposes. The upload button can be found below. 
The History view will give users the full job status history including timestamps and feedback that may be passed through Product Approvals. 



The Attributes view will show viewers any attributes that need to be added to the products being created. 

There are additional buttons within the Job Info pages and these have been listed below.  

  • Reallocate - Options to reallocate the user creating the product. 

  • Copy Existing Product - Will copy existing setup of products, the screen will bring up a search box to find the product they wish to copy from. 

  • Open Product - Direct access to the product setup found within Product Manager. 

 

Once a job has been allocated, users will get access to the following options - Start and Submit for Approval. When pressing "Start", products will be moved from the "Allocated" Status over to "In Progress". When Pressing "Submit For Approval" the product will be moved from the "In Progress" status to the "Awaiting Supplier Approval" 

 

We have detailed guides going through the creation of your products, please select the one that suits you below.  



Product Manager 

Here you can view your orders. To access this simply head to the Catalog module option on the left of your screen and select “Product Manager” as shown below.  



When accessing Product Manager, you will be greeted by the following menu which will be by default a list view of items connected to you as the Personalised JoJo Maman Bébé supplier.  



Each row of your products will detail the following default information which is all you will need.  

  • ID: Unique Catalog Product Number which will be generated by the system.  

  • SKU: This will display the JoJo Maman Bébé retail SKU as well as your own fulfiller SKU which is taken from the JoJo Maman Bébé Pif sheet. 

  • Name: Name of the Product 

  • Product Type: System classification 

  • Functionality Type: References the configuration / functionality 

  • Fulfiller: Name of Fulfiller Company 

 

You can filter your view further by using the main filters shown below -  


As well as the filters you can search via the name, SKU or ID in the following search box. 

There are also imports that can be used to mass amend product data such as the E commerce import detailed here – Click here to see how to use this import.  


More information on using Product Manager can be found within inline help, to access simply press the following button on the page.  

Order Management 

Overview 

Here you can view your orders. To access this simply head to the Sales module option on the left of your screen and select “Order Manager” as shown below.   


 

When accessing Order Manager, you will be greeted by the following menu which will detail a default listed view of orders that have come in for you.  



Each row of your orders will detail the following default information.    

  • Quantity – The quantity level of the order will be displayed here with the relevant numerical value.  

  • SKU – The SKU of the product ordered will appear here, for orders you’ll be seeing these will use the fulfiller SKU. Please note for multi-line orders the main SKU will be taken from the first line item.  

  • Order Number – The system generated order ID numbers will be displayed here.  

  • Customer Name – The name of the customer which made the order.  

  • Sale Date – This will show the exact date and time that the order was made.  

  • Created Date – This will show the exact date and time that the order was created within the system.  

  • Order Status – The order status for each order can be found here. For any errors of which orders will be errored they will be highlighted in big red error boxes to make them obvious.  

 

Searching and Filtering 

You can filter your view further by using the primary filters shown below such as filtering by Sales Channel, Fulfillers and Status.  



As well as the filters you can search via the order number ID in the following search box.  
Searching and filtering of the data can be managed within order manager and this includes filtering by the order status as shown below. 

On top of this there is an advanced search which is found by clicking the “see more” button and there will be more advanced options to search such as method, customer name and carrier. A few examples of this can be seen below.  



Printing Dispatch Notes 

Regarding the printing of Dispatch Notes the best option is to select each order with the below buttons which can then be downloaded by clicking the “Download” button and choosing the “Dispatch Notes” option from the dropdown below.  



The above method works the same for downloading the “Shipping Labels” from the dropdown. This can also be managed on the order level by editing the order, heading to the shipping section and going into Shipments as shown below. If a label is there you can download them.  


Updating Order Status 

With V3 you can also bulk update all of the Order Statuses once the dispatch labels have all been printed. To get into the Bulk Edit screen simply click the 3 dots as shown below and the ability to change advanced settings including Bulk Edit as shown below.  



With the Bulk Edit open you will see the option to change the status. Once dispatch note has been printed the orders should be updated to the option of “In Production” and once the orders are ready for dispatch and bulk edit the option to be “Dispatched”. Once a status has been changed simply click the “Save Changes” button below.  

Once Dispatched, the orders should have their tracking information added and to do so go into each order line and head to the Edit > Shipping and scroll down to the “Tracking” field.  

Add Tracking information and save.  

Cancelling an Order 

Orders can be cancelled by selecting the relevant order(s) and selecting “Cancelled” from the Change Status dropdown menu. 


CSV Export/Import Features 

Order Management can be controlled by the order CSV. To download this simply head to Order Manager, filter by new orders and select the download CSV button highlighted below.  This will generate a report containing all order information, and will update the order status to ‘Received by supplier'. 



With the CSV downloaded, you can make bulk changes such as the following options detailed below. 

  • Auto update all orders to have the status of “Received by Supplier” 

  • Update the Order status 

  • Add the Tracking information to the orders.  

Status ‘8’ > Dispatched 

Status ‘128’ > Cancelled 

We have included an example CSV file which can be found here to see an example of how this will work for you.  

 

Once the file has been updated simply save the CSV using UTF-8 and quoting all text cells and the file can then be imported back into the system and the bulk changes will be made. 

 

 

More information on using Order Manager can be found within inline help, to access simply press the following button on the page.  


Stock Management 

Here you can manage your stock levels. To access this simply head to the Production module option on the left of your screen and select “Inventory” as shown below.   



When accessing Inventory, you will be greeted by the following menu which will detail all of your products as well as any stock levels associated to them. An Example Product has been left here to show how it will appear for each item. 


The data listed for stock items includes the following listed below. 

  • ID – The ID of the product within product manager.  

  • SKU – Both the fulfiller and retail SKU associated with the product, please note for clothing stock this will include a “-” and the associated size.  

  • Barcode – The Barcode connected to the products ecommerce data.  

  • Name – The name of the product. 

  • Fulfiller – This will list your fulfiller name.  

  • Quantity – This will list the level of stock quantity against the items.  

 

You can filter your view further by using the primary filters shown below such as filtering by Fulfillers and Product Categories.  



As well as the filters you can search via the Name, Barcode and SKU in the following search box.  

Options to manually update stock or use our csv import/export can be found in the below image.  
More information on using Inventory can be found within inline help, to access simply press the following button on the page.  


Reports 

Here you can generate reports to detail your sales. To access these areas simply head to “Reports > Reports” as shown below. 




When loaded into Reports you will see the selectable options. The main option available is Order Details which will include details of each order in Order Manager.  Information such as the internal and external order refs, the customers billing and shipping addresses, shipping methods and sale/creation/dispatch timestamps.  


Once the Type has been selected you can specify the Time Period either by choosing from our pre-set times or creating a custom time period to pull data between. These options include the last rolling day, week or month. 

With a Type and Time Period now set you can then set options if needed and finally choosing from your Sale Channel company which can then be exported into a report by clicking the “Generate Report” button highlighted below.
More information on using Reports can be found within inline help, to access simply press the following button on the page.  



Supply Chain Dashboard (SLA) 

Here the order status for orders outside of the agreed SLA can be viewed. To access this simply head to “Reports > Supply Chain Dashboard” as shown below.  

 

 

When loaded, you will see your supplier name as well as fields for “Problem orders”, “Not Sent”, “Not Acknowledged”, “Outside SLA” and “Stock Updated”. An example of how this can appear is seen here.  

 

 

A breakdown behind the meaning of these fields has been detailed. 

  • Problem Orders – This means an order has been on 'QC Query' for more than 24h 

  • Not Sent - The drop-ship must have a supplier integration set up and the order has not been sent after over after 2h 

  • Not Acknowledged - The drop-ship must have a supplier integration set up and the order status will be stick on stuck on 'Sent to Supplier' not 'Received by Supplier' 

  • Outside SLA - 24 hours past required dispatch date  

  • Stock Updated - Stock has been updated in the last 24h 

 

The platform is set to send breach emails to your default email address set on your company. The Platform checks for breaches every 3 hours, it will keep sending emails until the breaches are resolved however the same email won't be sent twice in the same 6-hour window. 

By default, the view will be set to the “Alpha” which will display companies in numerical orders. You can however filter this view by selecting one of the following from the dropdown - “Most Problem Orders Descending”, “Most Not Set Orders Descending”, “Most Not Acknowledged Descending”, “Most Outside SLA Descending” or “Problem Stock Feed At Top”. 


 

More information on using the Orders SLA can be found within inline help, to access simply press the following button on the page.  

 

 

Still Need Help? 

You can access raise a ticket with our technical support teams using the buttons below. 

Raise a support ticket 







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