Next | Order & Stock Management | KornitX Platform For Label Plus
Label Plus+ Suppliers
Using the KornitX Platform
Please note we are now known exclusively as KornitX, a division of Kornit Digital – Custom Gateway was our name before our takeover.
To access the platform please refer to the following link – CLICK HERE. A user will already have been created by the KornitX team and these login details will be provided before accessing this document.
Welcome to the KornitX Platform
The following document has been written to aid Next Label Plus+ Fulfillers with how to use the V3 KornitX Platform.
The KornitX system has recently been updated with a new user interface which is better known as version 3 (V3). An example of our home dashboard can be found below.
The following article contains an in-depth recording of all of the V3 benefits, please note a lot of the elements and features do not apply to Next suppliers – Click Here
Access to the KornitX Platform
To enable user access to the platform we'll need the following:
- Name
- Email Address
We will then create a user for the platform and you will receive an email with your username details. From this email you will need to set your password and enable MFA.
If you require any other users creating to the platform, please send the name and email address to your Implementation Specialist and they will set these up.
Product Management
As a Label Plus+ supplier there isn’t much product management that you need to do but we feel it beneficial to detail how to view your products and make changes if ever you need to amend things such as the Fulfiller SKUs. To access this simply head to the Catalog module option on the left of your screen and select “Product Manager” as shown below.
View Your Products
When accessing Product Manager, you will be greeted by the following menu which will be by default a list view of items connected to you as the Label Plus+ Next supplier.
Each row of your products will detail the following default information which is all you will need.
- ID: Unique Catalog Product Number which will be generated by the system.
- SKU: This will display the Next retail SKU as well as your own fulfiller SKU which is taken from the Next Pif sheet.
- Name: Name of the Product
- Product Type: System classification
- Functionality Type: References the configuration / functionality
- Fulfiller: Name of Fulfiller Company
Filtering & Searching
You can filter your view further by using the main filters shown below -
As well as the filters you can search via the name, SKU or ID in the following search box.
Order Management
As a Label Plus+ supplier there isn’t much order management that you need to do but we feel it beneficial to detail how to view your orders. To access this simply head to the Sales module option on the left of your screen and select “Order Manager” as shown below.
View Your Orders
When accessing Order Manager, you will be greeted by the following menu which will detail a default listed view of orders that have come in for you. Orders will fall into the platform automatically and you will need to check the platform regularly.
Each row of your orders will detail the following default information.
- Quantity – The quantity level of the order will be displayed here with the relevant numerical value.
- SKU – The SKU of the product ordered will appear here, for orders you’ll be seeing these will use the fulfiller SKU. Please note for multi-line orders the main SKU will be taken from the first line item.
- Order Number –
- Customer Name – The name of the customer which made the order.
- Sale Date – This will show the exact date and time that the order was made.
- Created Date – This will show the exact date and time that the order was created within the system.
- Order Status – The order status for each order can be found here. For any errors of which orders will be errored they will be highlighted in big red error boxes to make them obvious.
Filtering & Searching
You can filter your view further by using the primary filters shown below such as filtering by Sales Channel, Fulfillers and Status.
As well as the filters you can search via the order number ID in the following search box.
Searching and filtering of the data can be managed within order manager and this includes filtering by the order status as shown below.
On top of this there is an advanced search which is found by clicking the “see more” button and there will be more advanced options to search such as method, customer name and carrier. A few examples of this can be seen below.
Inventory Management
KornitX offers the Inventory module as a way for stock to properly be managed for fulfillers.
Stock values can be provided based on either a ring-fenced or shared stock pool. Where the stock is ring-fenced, the frequency with which the data is provided is less critical. However, if stock is part of a shared stock pool, stock updates are required frequently, based on stock position changes, in order to mitigate issues with fulfilment.
The stock balance loaded into KornitX will be automatically fed into Next. This can be updated once a day, every hour or once a week. This can be set and agreed between the Next team and yourselves.
A stock quantity of 0 should be sent if the Brand would like to remove an item from the Next website. A stock update of zero will update the item to show “Currently unavailable” on the Next website, then after 20 minutes the item will be automatically removed from the search feed, unavailable for customers to purchase.
View Your Inventory
To access 'Inventory', simply head to the Production module option on the left of your screen and select “Inventory” as shown below.
The system will list each individual stock product, showing a products SKU, Barcode, Name, Fulfiller and Quantity.
Update Your Inventory
Stock levels can be manually updated via the Inventory section of the platform.
Allocate Stock Manually
In order to change the stock on an item, users simply need to change the current value and click the "Save" button which will amend the current inventory number.
If stock needs to be amended on multiple lines with a matching SKU users can search the product and change the stock on all before clicking "save".
Allocate Stock via CSV Import
Alternatively, KornitX offers an import & export solution to mass check stock and offer the ability to amend the stock via an import.
To run an export simply click the following export button, and the stock will generate into a CSV file.
To run an import simply save the file as a text CSV and click the following import button
CSV Import Format Requirements
If using Excel, the file must be saved as a .CSV.
If using OpenOffice or equivalent, save as .CSV and be sure to:
- Enable 'Edit the Filter Settings'
- Keep Current Format
- Change the character set to UNICODE (UTF-8)
- The saving delimeter needs to be ","
- Enable 'Quote all text cells'
The file can then be imported.
More information on using Inventory can be found within inline help, to access simply press the following button on the page.
Filtering & Searching
You can filter your view further by using the primary filters shown below such as filtering by Fulfillers and Product Categories.
As well as the filters you can search via the Name, Barcode and SKU in the following search box.
Reports
Here you can generate reports to detail your sales. To access these areas simply head to “Reports > Reports” as shown below.
When loaded into Reports you will see the selectable options. The main option available is Order Details which will include details of each order in Order Manager. Information such as the internal and external order refs, the customers billing and shipping addresses, shipping methods and sale/creation/dispatch timestamps.
Once the Type has been selected you can specify the Time Period either by choosing from our pre-set times or creating a custom time period to pull data between. These options include the last rolling day, week or month.
With a Type and Time Period now set you can then set options if needed and finally choosing from your Sale Channel company which can then be exported into a report by clicking the “Generate Report” button highlighted below.
More information on using Reports can be found within inline help, to access simply press the following button on the page.
Supply Chain Dashboard (SLA)
Here the order status for orders outside of the agreed SLA can be viewed. To access this simply head to “Reports > Supply Chain Dashboard” as shown below.
When loaded, you will see your supplier name as well as fields for “Problem orders”, “Not Sent”, “Not Acknowledged”, “Outside SLA” and “Stock Updated”. An example of how this can appear is seen here.
A breakdown behind the meaning of these fields has been detailed.
- Problem Orders – This means an order has been on 'QC Query' for more than 24h
- Not Sent - The drop-ship must have a supplier integration set up and the order has not been sent after over after 2h
- Not Acknowledged - The drop-ship must have a supplier integration set up and the order status will be stick on stuck on 'Sent to Supplier' not 'Received by Supplier'
- Outside SLA - 24 hours past required dispatch date
- Stock Updated - Stock has been updated in the last 24h
The platform is set to send breach emails to your default email address set on your company. The Platform checks for breaches every 3 hours, it will keep sending emails until the breaches are resolved however the same email won't be sent twice in the same 6-hour window.
By default, the view will be set to the “Alpha” which will display companies in numerical orders. You can however filter this view by selecting one of the following from the dropdown - “Most Problem Orders Descending”, “Most Not Set Orders Descending”, “Most Not Acknowledged Descending”, “Most Outside SLA Descending” or “Problem Stock Feed At Top”.
More information on using the Orders SLA can be found within inline help, to access simply press the following button on the page.
Still Need Help?
You can access raise a ticket with our technical support teams using the buttons below.
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