LGM Order Management | Kornitˣ Platform
Legends Global Merchandise
Using the KornitX Platform
Welcome to the KornitX Platform
The following document has been written to aid Legends Global Merchandise (LGM) with how to use the V3 KornitX Platform.
Access to the KornitX Platform
To enable user access to the platform we'll need the following:
- Name
- Email Address
We will then create a user for the platform and you will receive an email with your username details. From this email you will need to set your password.
If you require any other users creating to the platform, please send the name and email address to the KornitX Platform Support team and they will set these up.
Order Management
As an Integrated Retailer, there isn’t much order management that you need to do but we feel it beneficial to detail how to view your orders. To access your orders simply head to the Sales module option on the left of your screen and select “Order Manager” as shown below.
View Your Orders
Order Dashboard
When accessing Order Manager, you will be greeted by the following menu which will detail a default listed view of orders that have come in for you. Orders will fall into the KornitX platform automatically.
Each row of your orders will detail the following default information.
- Quantity – The quantity level of the order will be displayed here with the relevant numerical value.
- SKU – The SKU of the product ordered will appear here, for orders you’ll be seeing these will use the fulfiller SKU. Please note for multi-line orders the main SKU will be taken from the first line item.
- Order Number –
- Customer Name – The name of the customer which made the order.
- Sale Date – This will show the exact date and time that the order was made.
- Created Date – This will show the exact date and time that the order was created within the system.
- Order Status – The order status for each order can be found here. Any orders that have an error will be highlighted in red boxes to make them obvious.
Filtering & Searching
You can filter your view further by using the primary filters shown below such as filtering by Sales Channel and Status and many more.
- Filtering by Status will allow you to identify all orders in a particular status.
Possibles status' and explanations are detailed below:
*Note, new orders will be held at 'Received' for up to 2 hours to allow a customer cooling off period prior to the order being sent to production.
- Filtering by Sales Channel will allow you to switch between the following order streams:
- Search by Order Number ID in the following search box:
- Advanced Search - Click the “see more” button to access more advanced options to search such as SKU and Customer Name. A few examples of this can be seen below.
Viewing Specific Order Data
Order Status
Order Status can be viewed on the main Order Dashboard: or by clicking directly into an order and viewing the 'Order Info':
Or by clicking into the order on the 'Order Info' Tab:
-
Order information can be viewed by clicking on an order in the Order Dashboard.
Customer & Information
Basic Customer information can be viewed by clicking on an order in the Order Dashboard, including customer name and delivery address.
Product Information
Product information can be viewed by clicking on an order in the Order Dashboard. Information displayed includes Retail SKU, Size, Colour and Quantity.
Tracking Information
Tracking information can be viewed by clicking 'Edit' in the top right hand corner of the 'Order Info' page.
You should then select 'Shipping > Shipments' to view the 'Tracking ID' for the order.
Order History
Viewing Order History will show you a timestamped version of all status updates / notes related to this order. This can be viewed by selecting the 'History' tab.
Reports
Here you can generate reports to detail your sales. To access these areas simply head to “Reports > Reports” as shown below.
When loaded into Reports you will see the selectable options. The main option available is Order Details which will include details of each order in Order Manager. Information such as the internal and external order refs, the customers billing and shipping addresses, shipping methods and sale/creation/dispatch timestamps.
Once the Type has been selected you can specify the Time Period either by choosing from our pre-set times or creating a custom time period to pull data between. These options include the last rolling day, week or month.
With a Type and Time Period now set you can then set options if needed and finally choosing from your Sale Channel company which can then be exported into a report by clicking the “Generate Report” button highlighted below.
More information on using Reports can be found within inline help, to access simply press the following button on the page.
Still Need Help?
If you need further help or have an issue with a live order, you can raise a ticket with our technical support teams using the buttons below.
Alternatively you can email the Support Team directly on kornitx.support@kornit.com
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