Kornit X LGM - Print On Demand Process Guides

Kornit X LGM - Print On Demand Process Guides

Legends Global Merchandise
Print on Demand Process Guide






POD Campaign Onboarding

New Onboarding Requests

New Onboarding Requests should be submitted via the form here:
Once the request is received, the Kornit X Team will send a dedicated Product Assortment Board (PAB) to be completed.



Artwork

Artwork Creation

Creating Artwork for POD has some specific requirements.
 are stored centrally in the Legends SharePoint.
These can also be requested by contacting the Kornit X Strategic Account Team.

Artwork Submission

  1. LGM Merch Team should verify the artwork file matches the Mock Up prior to submitting artwork to Kornit X.
  2. Artwork should be submitted to KornitX via a Dropbox URL.  (
    1. Note: 1 x Parent Dropbox URL containing sub folders with all related artwork is preferable to submitting individual Dropbox urls per product.
  3. LGM should ensure Artwork is provided in time to meet any deadlines set.

Artwork Support


Blank Garments

Blank Product and Pricing Catalogs

Most recent versions of the Blank and Pricing Catalogs are stored centrally in the Legends SharePoint.
These can also be requested by contacting the Kornit X Strategic Account Team.

Requesting New Blanks


Branding

Existing Branding

If you have any queries relating to branding, please contact the Kornit X Strategic Account Team.

New Branding Requests

If new branding elements are required, please note that the following timescales apply for set up:
- New Branding Group - 30 Days
- New option within an existing Branding Group (eg. new Hang Tag) - 7 days



Samples


Sample Approval Options

  • Physical – Sample shipped to Merch Team for review. Use initially, then transfer to Photo.
  • Photo – Image of Sample sent to Merch Team via Email for review.
  • Digital Mock Up - Link to a digital version of the product.  Used where an actual printed sample is nor required.
  • No Sample Required
Option selection depends on partner approval requirements and should be communicated to the Kornit X Onboarding team.


Sample SLAs

Inventoried (INV)
  1. xxxxxxxxxxxxxxx

Just in Time (JIT)
  1. xxxxxxxxxx


Sample Rejection Process

If a sample is rejected due to artwork issues, required changes should be clearly outlined to the LGM Art Team for rework.
Updated artwork should then be re-submitted to KX for review / resampling where needed.


Live Order Inquiries

The Kornit X Platform allows you to view and manage all aspects of LGM's customer and sample orders, including:

  1. Ensuring orders have been received into the Kornit X Platform
  2. Confirming Customer and Sample Order Status
  3. Locating Tracking Information


Kornit X Platform User Guide

The Kornit X User Guide provides a step-by-step guide on how to access and utilize the Kornit X Platform.

      
      Access the User Guide here: Kornit X Platform User Guide


If you have any queries relating to live orders that cannot be addressed within the Kornit X Platform, please contact the Kornit X Support Desk.



Request Access to the Kornit X Platform

To request a new user, or to request changes to your existing user, please contact the Kornit X Strategic Account Team.

Contact Us

To help make sure your inquiries find the right team, please see below a quick overview of who/where to route your questions, which will help speed up the response & overall support of any queries you may have.

  • Active Onboarding Inquiries

  • Live Order Issues

    • KornitX Support Desk = kornitx.support@kornit.com
      • Subject Matter = Any queries regarding live orders or user permissions, KornitX Platform Navigation and access inquiries.
      • Important Note: If your query relates to order status or tracking information, please initially access the KornitX Platform where this information should be available in real time.
      • When submitting requests to the Support Desk, we kindly ask that you provide us with the PO Number for the associated order(s), that way we can use this unique identifier to locate these in the KornitX Platform for you.

  • Commercials & Legends Business Inquiries

    • For any queries in relation to wider Legends business inquiries, such as expansion opportunities, possible available production facilities, discussions around the commercials and pricing, etc. please contact Don Whaley with Mary Strafuss on Cc in the first instance.

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