Kornit X LGM - Print On Demand Process Guides

Kornit X LGM - Print On Demand Process Guides

Legends Global Merchandise
Print on Demand Process Guide







New Onboarding Requests

New Onboarding Requests should be submitted via the form here:


Blank and Pricing Catalogs

Most recent versions of the Blank and Pricing Catalogs are stored centrally in the Legends SharePoint.
These can also be requested by contacting the Kornit X Strategic Account Team.

Live Order Management

The Kornit X Platform allows you to view and manage all aspects of LGM's customer and sample orders, including:

  1. Ensuring orders have been received into the Kornit X Platform
  2. Confirming Customer and Sample Order Status
  3. Locating Tracking Information


Kornit X Platform User Guide

The Kornit X User Guide provides a step-by-step guide on how to access and utilize the Kornit X Platform.

      
      Access the User Guide here: Kornit X Platform User Guide


If you have any queries relating to live orders that cannot be addressed within the Kornit X Platform, please contact the Kornit X Support Desk.



Request Access to the Kornit X Platform

To request a new user, or to request changes to your existing user, please contact the Kornit X Strategic Account Team.

Branding

Existing Branding Queries

If you have any queries relating to branding, please contact the Kornit X Strategic Account Team.

New Branding Queries

If new branding elements are required, please note that the following timescales apply for set up:
- New Branding Group - 30 Days
- New option within an existing Branding Group (eg. new Hang Tag) - 7 days


Best Practices

Product Data Submission

  • The most common contributor to timeline extensions has been delays in receiving artwork approval from the
    brand.
  • Receiving product details as soon as possible maximises our chances of hitting the target launch date

Collaboration

  • We love a collaborative approach where we work together to achieve the best results for the Merch Team

Artwork Approval & Creation

  • Merch Team own LGM Artwork Approval.
  • Once approved & created, LGM Merch Team:
    • reviews the artwork to ensure it matches the design mock up
    • then pass on to KornitX to create the product.

Sample Approval Options

  • Physical – Sample shipped to Merch Team for review. Use initially, then transfer to Photo.
  • Photo – Image of Sample sent to Merch Team via Email for review.
  • Digital Mock Up - Link to a digital version of the product.  Used where an actual printed sample is nor required.

Contact Us

To help make sure your inquiries find the right team, please see below a quick overview of who/where to route your questions, which will help speed up the response & overall support of any queries you may have.

  • Kornit Strategic Account Team

  • Live Order Issues
    • KornitX Support Desk = kornitx.support@kornit.com
      • Subject Matter = Any queries regarding live orders or user permissions, KornitX Platform Navigation and access enquiries.
      • Important Note: When submitting these requests, we kindly ask that you provide us with the PO Number for the associated order(s), that way we can use this unique identifier to locate these in the KornitX Platform for you.

  • Commercials & Legends Business Enquiries
    • For any queries in relation to wider Legends business enquiries, such as expansion opportunities, possible available production facilities, discussions around the commercials and pricing, etc. please contact Don Whaley with Mary Strafuss on Cc in the first instance.

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