Kornit X LGM - Print On Demand Process Guides

Kornit X LGM - Print On Demand Process Guides

Legends Global Merchandise
Kornit X Print on Demand Process Guide - Campaign Onboarding






    New Onboarding Requests

    Raise a new Onboarding Request

    All new onboarding requests should be submitted using the onboarding request form.

    Once a request has been received, the Kornit X Team will issue a dedicated Product Assortment Board (PAB) for completion by the LGM Merchandising Team.

    An example PAB can be viewed here.

    Artwork

    Artwork Creation

    Please refer to the Artwork Standards and Designing for DTG Guidelines when creating artwork for Print on Demand products.

    These documents are available:
    1. Within the Legends Internal SharePoint repository
    2. Via the LGM Resources Dashboard
    3. By contacting the Kornit X Strategic Account Team

    Artwork Submission

    Before submitting artwork to Kornit X, the LGM Merchandising Team must verify that the artwork file accurately matches the approved product mock-up.

    Artwork should be submitted via a Dropbox URL.

    Best Practice:
    A single parent Dropbox folder containing all relevant artwork and supporting files is preferred over individual Dropbox links for each product.

    To avoid delays, artwork should be supplied in accordance with any agreed project timelines and launch deadlines.


    Artwork Support

    For any artwork-related questions or support requirements, please contact the Kornit X Strategic Account Team.

    Blank Garments

    Blank Product & Pricing Catalogs

    The latest versions of the Blank Garment and Pricing Catalogs are available:
    1. Within the Legends Internal SharePoint repository
    2. Via the LGM Resources Dashboard
    3. By contacting the Kornit X Strategic Account Team

    Requesting Additional Colors or Sizes

    Requests to add new colorways or size options to existing blank garments should be submitted to the Kornit X Strategic Account Team.

    Requesting New Blank Garments

    Requests to introduce new blank garments into the catalog should initially be directed to:
    1. Justin Bryant
    2. Sarah Mink

    Branding

    Existing Branding

    For questions relating to existing branding options, please contact the Kornit X Strategic Account Team.

    New Branding Requests

    For new branding requirements, please contact the Kornit X Strategic Account Team.

    Please note the following lead times for branding setup:
    1. New Branding Group: Up to 30 days
    2. New option within an existing Branding Group (e.g., a new hang tag): Up to 7 days

    Samples

    Sample Approval Options

    The appropriate approval method should be determined based on partner requirements and communicated to the Kornit X Onboarding Team.  
    The following sample approval methods are available:
    1. Physical Sample - A physical product sample is shipped to the Merchandising Team for review and approval.
    1. Photo Approval - Photographs of the physical sample are provided for review and approval.
    1. Digital Mock-Up - A digital representation of the product is shared via URL. This option is typically used when a physical sample is not required.
    1. No Sample Required - No sample approval is required.

    Sample Rejection Process

    If a sample is rejected due to artwork-related issues, LGM Merch Team should:
    1. Clearly document the required changes.
    2. Communicate the amendments to the LGM Art Team.
    3. Resubmit the updated artwork to Kornit X.
    4. Where required, a revised sample will be produced for further review.

    Kornit X Platform & Order Management

    The Kornit X Platform provides visibility and management tools for both customer and sample orders, including:
    1. Confirmation that orders have been successfully received into the platform
    2. Customer and sample order status updates
    3. Shipment tracking information
    4. Order management and monitoring

    Kornit X Platform User Guide

    The Kornit X User Guide provides step-by-step instructions on how to access and use the Kornit X Platform.

    Access the User Guide here: Kornit X Platform User Guide

    Platform Access Requests

    To request:
    1. A new user account
    2. Changes to an existing user account
    3. Permission updates
    Please contact the Kornit X Strategic Account Team.

    Support for Live Orders

    If your query cannot be resolved through the Kornit X Platform, please contact the Kornit X Support Desk.

    Important:
    Before contacting the Support Desk, please check the Kornit X Platform for order status and tracking information, as this information is available in real time.
    When raising a support request, please include the relevant PO Number(s) to help the team quickly locate the associated order(s) within the platform.

    Contact Us

    To ensure your enquiry reaches the correct team and is resolved as quickly as possible, please use the guidance below.

    Active Onboarding Inquiries

    Kornit X Strategic Account Team

    Subject Matter:
    1. Active onboarding projects
    2. Product launches
    3. Artwork launches
    4. Campaign onboarding queries

    Live Order Issues

    Kornit X Support Desk

    Subject Matter:
    1. Live order inquiries
    2. User permissions
    3. Kornit X Platform access
    4. Platform navigation and support

    Important:
    Before contacting the Support Desk, please check the Kornit X Platform for order status and tracking information, as this information is available in real time.
    When submitting a support request, please include the relevant PO Number(s) to help the team quickly identify and investigate the associated order(s).

    Commercial & Legends Business Inquiries

    For broader Legends business discussions, including:
    1. Expansion opportunities
    2. Available production facilities
    3. Commercial discussions
    4. Pricing inquiries
    5. Strategic business opportunities
    Please contact Don Whaley, with Mary Strafuss copied on the initial communication.

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